On the Salesforce Stack Exchange, a lot of moderation is performed directly by the community,
Here in Australia the Salesforce.com community is strong, but it still has a lot more potential to explore. Over the last couple of years more and more user groups have sprung up, we've got developer groups in Melbourne and Sydney, and events have had an ever-increasing level of attendance; so where do we go from here? Well a good start is to create more community created content and services, and to that end it'll be sporting a new 'Genius Bar'.
Those people that attended Dreamforce in 2013, or perhaps the NYC Salesforce1 World Tour event, may have already stumbled across a genius bar, but for those who haven't it takes the form of a booth at the event, staffed by a rotation of community members, where you can go to ask Salesforce.com questions and get expert help without the side-order of sales.
Want to know how to build that particular report? Want to know why this line of code is sometimes failing in your trigger? Those are the questions we're aiming to solve, because sometimes you don't need a day's worth of consulting services, you just need fifteen minutes to get a simple answer to a simple question. All of the Australian MVPs (Steven, Peter, Jason and myself) will be on the bar at various times throughout the day, as will leaders from the user groups. That said, we're looking for more people willing to lend their time as well, so if you've got a certification or two and know your way around the platform then please send us your details and we'll be in touch.
This promises to be one of the biggest Salesforce.com events yet in Australia so I hope to see you there!